Delivery, returns and refunds.

Pure and Lab delivers in Belgium and internationally. Available destinations and any geographical restrictions are shown before the order is confirmed.

The available delivery options, their price and the estimated times are displayed before the order is confirmed. Parcels are mainly shipped with bpost.

The times shown are estimates, unless a specific date or time has been expressly promised. In the absence of an agreed time, delivery takes place no later than 30 days after the order. In the event of a delay, the consumer’s statutory rights remain applicable.

Contact us at info@pureandlab.com with your order number. Pure and Lab remains your point of contact for the delivery and handles the steps with the carrier. Photographs may be requested to help process a damaged product, without limiting your statutory rights.

You have 14 calendar days from receipt of your order to notify us of your withdrawal, without giving any reason. Simply let us know by email at info@pureandlab.com, or using the model form in the annex to the Terms of sale.

The products must then be returned to us no later than 14 days after you notify us of your withdrawal.

For health protection and hygiene reasons, a product delivered sealed can no longer be returned if it has been unsealed after delivery. A product simply taken out of its shipping box, whose protective packaging or closure has not been opened, can however be returned as normal.

In the event of withdrawal, the direct cost of returning the goods is borne by you, unless we state otherwise. If a product is defective or damaged, or if we have made a mistake, Pure and Lab covers the return costs.

Pure and Lab – Patricia D’Addario’t Hof te Overbeke 231082 Berchem-Sainte-AgatheBelgium

Before returning anything, please contact us at info@pureandlab.com so that we can easily identify your order. We recommend using a shipping method that provides proof of postage, and protecting the products well.

In the event of withdrawal, we refund all amounts paid, including standard delivery costs, no later than 14 days after being informed of your decision. The refund is made using the same means of payment as for the order, unless you agree otherwise.

We may withhold the refund until we have received the products or until you have provided proof of having sent them. Additional costs resulting from choosing a delivery method more expensive than standard delivery are not refunded.

We do not offer automatic exchanges. If you would like a different product, simply return the item under the conditions above and place a new order.

If a product shows a lack of conformity, you benefit from the two-year legal guarantee from delivery. Contact us at info@pureandlab.com: we will offer you an appropriate solution in accordance with your rights.